Bringing ideas, imagination, information and knowledge to people’s lives and communities

Jobs

Thank you for your interest in Libraries Unlimited, an independent staff and community owned organisation.

We currently have the following vacancies:

3rd Line IT Support Analyst (Job ref: ICT3SA)

Salary: £36,000 per annum
Hours: 37 hours per week
Location: Exeter/Cullompton/Newton Abbot
Closing date: 5th June 2019 9.00am
Interview date: TBC

Joining the Libraries Unlimited IT team, you will play a key part in the establishment and future development of a small, dynamic IT support function. You will play a leading role in setting up a new technical support function, providing high-quality support services for Libraries Unlimited users.

You will provide a 3rd line support service for a broad range of technologies, including Active Directory, Azure, SharePoint, Office 365 and Intune, and you will provide high level / low level designs for new or changed IT systems / IT infrastructure / networks and security, ensuring high performing / high availability / highly secure IT systems and infrastructure.

An important aspect of the role will be sharing knowledge with others in the team and mentoring more junior team members. You will work closely with colleagues to develop the technical support service offering and implementing best practice.

You will build strong relationships with key service users and use their feedback to further develop the service.

A key requirement of the role is a full driving licence and a willingness to travel throughout Devon.

Working in a small IT team, you will have an unrivalled opportunity to shape the role and develop a wide variety of skills.

You will have extensive experience in Microsoft technologies such as Active Directory, Azure, SharePoint, Office 365 and Intune. Any Cisco networking skills or security skills will be a definite advantage. You are seeking a role where you can widen your existing IT skills and are keen to contribute to the development of a new IT support service.

Job description

Library Management System Support Analyst (Job ref: ICTLMSSA)

Salary: £24,000 per annum
Hours: 37 hours per week
Location: Exeter/Cullompton/Newton Abbot
Closing date: 5th June 2019 9.00am
Interview date: TBC

Joining the Libraries Unlimited IT team, you will play a key part in the establishment and future development of a small, dynamic IT support function.

You will provide a high-quality Library Management System support service for Libraries Unlimited users. As you develop your knowledge you will become the subject matter expert for this key Library application.

An important aspect of the role will be to develop and maintain an application support knowledge base for the IT Service Desk to use.

The role will involve contributing an element of your time to working as an IT Service Desk agent as part of a small team, ensuring SLAs are maintained.

You will build strong relationships with keys users and provide an in-depth 2nd / 3rd line application support service

A regular feature of the role will be your work with key third party application providers, working closely with them to progress application incidents, problems and testing new releases.

As you develop your skills we’ll expose you to project management and you will lead projects with both internal colleagues and third-party providers.

Working in a small IT team, you will have an unrivalled opportunity to shape the role and develop a wide variety of skills.

You are excited by the opportunity to use technology to have a positive effect on an organisation’s efficiency and development. You are flexible and keen to contribute to the development of a new IT support service.

You will have significant experience in supporting a Library Management System (preferably Axiell Spark or Galaxy)

Job description

 

Graduate IT Support Analyst (Job ref: ICTSA001)

Salary: £24,000 per annum
Hours: 37 hours per week
Location: Exeter/Cullompton/Newton Abbot
Closing date: 5th June 2019 9.00am
Interview date: TBC

Joining the Libraries Unlimited IT team, you will play a key part in the establishment and future development of a small, dynamic IT support function.

You will play a role in setting up a new IT technical support function, providing high-quality support services for Libraries Unlimited users.

As you develop your knowledge you will gain in depth technical support skills in Microsoft technologies such as Windows 10, Active Directory, Azure, SharePoint, Office 365 and Intune.

An important aspect of the role will be sharing knowledge with others in the team. You will work closely with colleagues to develop the technical support service offering and implementing best practice.

The role will involve contributing an element of your time to working as an IT Service Desk agent as part of a small team, ensuring SLAs are maintained.

You will build strong relationships with key service users and use their feedback to further develop the service.

A key requirement of the role is a full driving licence and a willingness to travel throughout Devon.

Working in a small IT team, you will have an unrivalled opportunity to shape the role and develop a wide variety of skills.

You are excited by the opportunity to use technology to have a positive effect on an organisation’s efficiency and development. You are flexible and keen to contribute to the development of a new IT support service.

Job description

 

Graduate IT Service Improvement Analyst (Job ref: ICTSIA01)

Salary: £24,000 per annum
Hours: 37 hours per week
Location: Exeter/Cullompton/Newton Abbot
Closing date: 5th June 2019 9.00am
Interview date: TBC

Joining the Libraries Unlimited IT team, you will play a key part in the establishment and future development of a small, dynamic IT support function.

You will play a leading role in setting up a new IT Service Desk, providing high-quality support services for Libraries Unlimited users.

As you develop your knowledge you will become the subject matter expert for the IT Service Desk and develop strong ITIL skills.

An important aspect of the role will be constant improvement of the service. You will work closely with colleagues to develop the service offering and implementing best practice.

The role will involve contributing an element of your time to working as an IT Service Desk agent as part of a small team, ensuring SLAs are maintained.

You will build strong relationships with key service users and use their feedback to further develop the service.

As you develop your skills, you will work closely with the IT Manager to leverage the role of the IT Service Desk in the transformation of the IT service.

Working in a small IT team, you will have an unrivalled opportunity to shape the role and develop a wide variety of skills.

You are excited by the opportunity to use technology to have a positive effect on an organisation’s efficiency and development. You are flexible and keen to contribute to the development of a new IT support service.

Job description

 

Graduate IT Application Support Analyst (Job ref: ICTASA01)

Salary: £24,000 per annum
Hours: 37 hours per week
Location: Exeter/Cullompton/Newton Abbot
Closing date: 5th June 2019 9.00am
Interview date: TBC

Joining the Libraries Unlimited IT team, you will play a key part in the establishment and future development of a small, dynamic IT support function.

You will provide a high-quality IT application support service for Libraries Unlimited users.

As you develop your knowledge you will become the subject matter expert for the key IT applications in use

An important aspect of the role will be to develop and maintain an application support knowledge base for the IT Service Desk to use.

The role will involve contributing an element of your time to working as an IT Service Desk agent as part of a small team, ensuring SLAs are maintained.

You will build strong relationships with keys users and provide an in-depth 2nd / 3rd line application support service

A regular feature of the role will be your work with key third party application providers, working closely with them to progress application incidents, problems and testing new releases.

As you develop your skills we’ll expose you to project management and you will lead projects with both internal colleagues and third-party providers.

Working in a small IT team, you will have an unrivalled opportunity to shape the role and develop a wide variety of skills.

You are excited by the opportunity to use technology to have a positive effect on an organisation’s efficiency and development. You are flexible and keen to contribute to the development of a new IT support service.

Job description

All of the above ICT roles will require working 5 days a week, covering Monday to Saturday, with Saturday being covered on a four-weekly rota. The roles also have an on-call element, to provide remote telephone support between 12:00 and 16:00 on a Sunday, also on a four-weekly rota.

For an informal discussion about these roles, please contact Phil Blay on 07971 475323 or email phil.blay@librariesunlimited.org.uk or Paul Grose on 07543 062571 or email paul.grose@librariesunlimited.org.uk

Recruitment pack
Equality Monitoring form

To apply for any of the above ICT roles, please send a CV, equality monitoring form and covering letter outlining your experience and how you meet the job specification to jobs@librariesunlimited.org.uk by 9.00am on the closing date.  Please include your availability to start and any holiday commitments to the end of 2019.

 

Fundraising Assistant (Job ref: FUN001)

Salary: £20,000 per annum
Hours: 37 hours per week
Location: Exeter
Closing date: 10th June 2019 9.00am
Interview date: 20th June 2019

We are seeking a Fundraising Assistant to support our ambitious plans to develop our fundraising capabilities, supporting our charitable work across 54 sites in Devon and Torbay. The postholder will gain experience across all areas of fundraising, including corporate, individuals, trusts and foundations.

The ideal candidate will be an enthusiastic and self-confident communicator looking to gain fundraising experience and contacts in the charitable sector. We are seeking a creative and proactive individual committed to our values. You will bring real energy and drive to a role that also requires attention to detail, organisational sensitivity and flexibility.

For an informal discussion about this role, please contact Steve Turner on 07971 475289 or email steve.turner@librariesunlimited.org.uk

Recruitment pack
Job description
Equality Monitoring form

To apply, please send a CV, equality monitoring form and covering letter outlining your experience and how you meet the job specification to jobs@librariesunlimited.org.uk by 9.00am on the closing date.

 

Communications and Marketing Executive (Job ref: CMEX001)

Salary: £19,000 per annum
Hours: 4 days per week (29.6 hours)
Location: Exeter
Closing date: 14th June 2019 9.00am
Interview date: 27th June 2019

We are seeking an experienced, committed and enthusiastic communications and marketing professional to join our team. Working closely with the Communications and Marketing Manager, you will be responsible for the day to day promotion and online activity to promote library services and initiatives across Devon and Torbay.

If you have experience in press and media relations, digital marketing and social media management, event management and design and creative skills, and you want to join an exciting and fast-paced organisation, apply by the closing date.

For an informal discussion about this role, please contact Beth O’Sullivan on 07971 475276 or email beth.osullivan@librariesunlimited.org.uk

Recruitment pack
Job description
Equality Monitoring form

To apply, please send a CV, equality monitoring form and covering letter outlining your experience and how you meet the job specification to jobs@librariesunlimited.org.uk by 9.00am on the closing date.

 

Customer Service Assistant (Job ref: KWL001)

Salary: £17,329  pro rata (£8.98 per hour)
Hours: 15.75 hours per week
Location: Kingskerswell
Closing date: 3rd June 2019 9.00am
Interview date: 13th June 2019

We are looking for someone special to join our customer service team at Kingskerswell, a single-staffed community library in a pleasant suburban location. The postholder will report to the Centre Manager at Passmore Edwards Centre, Newton Abbot, and will be part of the extended Newton Abbot team. We want someone with a passion for reading and customer service who is prepared to go “the extra mile” in ensuring that all customers leave the library knowing they have enjoyed the best possible experience. Although the post is primarily located in Kingskerswell, the successful applicant may occasionally be requested to support other libraries in the surrounding area and will be required to work hours at Newton Abbot on an exchange basis from time to time.

Rota:

Week one:

Monday 9.45am – 1.15pm
Tuesday 1.45pm – 5.15pm
Wednesday 1.45pm – 5.15pm
Friday 1.45pm – 5.15pm

Week two:

Monday 9.45am – 1.15pm
Tuesday 1.45pm – 5.15pm
Wednesday 1.45pm – 5.15pm
Friday 1.45pm – 5.15pm
Saturday 9.45am – 1.15pm

For an informal discussion about this role, please contact Lynn West on 01626 886223 or email lynn.west@librariesunlimited.org.uk

Recruitment pack
Job description
Application form
Equality Monitoring form

To apply, please download the Application Form and Equality Monitoring Form and send your completed application form to jobs@librariesunlimited.org.uk by 9.00am on the closing date.

 

Premises Manager (Job ref: PRE002)

Salary: £30,000 per annum
Hours: 37 hours per week
Location: Exeter
Closing date: 30th May 2019 9.00am
Interview date: 7th June 2019

This is an exciting opportunity to work for a leading regional charity, supporting the smooth running of our 54 premises across Devon and Torbay. You will be responsible for a small team, overseeing the management of repairs, maintenance and improvements to our buildings, which collectively receive annual footfall of 2.7M people. Ideally you will have previous experience of managing premises across multiple sites, as well as a health and safety accreditation to IOSH level.

For an informal discussion about this role, please contact Steve Turner on 07971 475289 or email steve.turner@librariesunlimited.org.uk

Recruitment pack
Job description
Equality Monitoring form

To apply, please send a CV, equality monitoring form and covering letter outlining your experience and how you meet the job specification to jobs@librariesunlimited.org.uk by 9.00am on the closing date.

 

Customer Service Assistant (Job ref: TTN004)

Salary: £17,329  pro rata (£8.98 per hour)
Hours: 3 hours per week
Location: Torrington
Closing date: 28th May 2019 9.00am
Interview date: 10th June 2019

We are looking for a Saturday morning Customer Service Assistant to deliver a friendly, proactive frontline library service, ensuring the best possible customer experience for all users at Torrington Library.

We are looking for someone with good digital skills, and a love of reading who will enjoy working with people of all ages.

Rota:
Saturday 10.00am – 1.00pm

For an informal discussion about this role, please contact Kate Greaves on 01805 622107 or email kate.greaves@librariesunlimited.org.uk

Recruitment pack
Job description
Application form
Equality Monitoring form

To apply, please download the Application Form and Equality Monitoring Form and send your completed application form to jobs@librariesunlimited.org.uk by 9.00am on the closing date.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Libraries Unlimited believes…

…in the unlimited potential of library services to make a positive difference to people’s lives and communities through a shared love of reading and access to high quality information and facilities.